Maçoku – lectura de joc
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Refund Policy

Version 0.9 · Effective date:

Refund and Pre-order Policy

Our orders are processed by Paddle (Paddle.com Market Limited), our merchant of record. Paddle's Buyer Terms and Refund Policy (paddle.com/legal/refund-policy) apply to your purchase. This page explains how they work for a Maçoku match report, including our pre-order phases. If anything here gives you more rights than Paddle's policy or the law, the most favourable rule applies to you. Nothing here limits your statutory rights.

1. Pre-order

Phase 1: Reservation (before the report service opens). While the order page shows "Reserve":

  • No charge is taken at reservation. We do not ask for payment details or your video; we keep only your email, country and language.
  • A reservation does not oblige you to buy. You can cancel it at any time by replying to our email or writing to efe@brujula.eu.
  • When the report service opens, we email you. You are charged only after you confirm your order and pay through Paddle checkout. From then on, Phase 2 applies.

Phase 2: Paid checkout (once checkout is live).

  • Paddle, as our authorised reseller and merchant of record, charges the price at checkout (€45 or 2,490 TL, VAT included).
  • Your report is delivered when analysis capacity for your order is available. While demand exceeds capacity we estimate, and we email you when processing starts and when the report is sent.
  • Until your report is delivered you can cancel for any reason and get a full refund.
  • If we have not delivered within 30 days of your order, we cancel the order and Paddle refunds you in full automatically.
  • We download your video only when processing starts. Until then we keep only the link.

2. When you get a full refund

  • You cancel before the report is delivered (any reason).
  • Our automatic check cannot analyse your video and you choose a refund instead of sending a corrected link within 14 days (or you do neither).
  • We refuse or stop an analysis under the Terms (except in cases of fraud or a clear breach that harms others).
  • A person who appears in the video asks for deletion before delivery and the request is justified.
  • We cannot deliver within 30 days.
  • You do not receive the report because of a technical problem on our side that we cannot fix.

3. After the report is delivered

  • Withdrawal (EU/EEA consumers): you have 14 days from purchase to withdraw. At checkout you asked us to start and acknowledged that the right of withdrawal ends once the report has been fully delivered. After delivery, the withdrawal right no longer applies.
  • Türkiye: under the Distance Contracts Regulation, the right of withdrawal does not apply to services that have started with your approval before the withdrawal period ends, or to intangible content delivered instantly electronically. Before delivery you can always cancel with a full refund.
  • Report not as described: if the report is incomplete, damaged or clearly does not match the description (for example it is about another match or is missing the heatmap), write to efe@brujula.eu within 14 days. We will produce a corrected report or, if we cannot, arrange a full refund through Paddle. These conformity rights apply in addition to the withdrawal right.
  • Paddle's discretionary refunds: Paddle may also grant refunds at its discretion for requests made within 14 days of purchase, under its Refund Policy.

4. How to cancel or request a refund

  • Use the link in your Paddle receipt (customer portal, including the withdrawal option for EU consumers), or go to paddle.net; or
  • write to us at efe@brujula.eu with your order ID; we will pass it to Paddle.

Refunds go to the original payment method, usually within 14 days of approval. Paddle may refuse refunds where there is evidence of fraud or abuse.

5. Chargebacks

Please contact us or Paddle before disputing a charge with your bank; it is usually faster.

Brújula SL · · CIF · efe@brujula.eu